The Chauffeur Ladies — Cancellation Policy

We understand that plans can change. Because each reservation is scheduled specifically for you and a chauffeur is committed to your requested date and time, cancellations are subject to the following policy.

Reservation Deposit

A non-refundable deposit is collected at the time of booking. This deposit consists of the booking, processing, and administrative fees associated with establishing and managing your reservation.

These fees cover the administrative services, reservation and dispatch systems, payment processing, client communications, and staff time required to receive, process, coordinate, and maintain your reservation. Because these services and resources are committed when the reservation is created, the deposit is non-refundable under all circumstances, including cancellations, changes, airline disruptions, or other circumstances beyond the control of The Chauffeur Ladies.

Final Confirmation and Remaining Balance

The remaining balance is not charged at the time of booking. The balance is processed only when the final confirmation is sent, approximately 24 hours before the scheduled pickup time.

If a client cancels before the final confirmation and before the remaining balance has been charged, the client will not be charged the remaining balance. The non-refundable reservation deposit will be retained.

Once the final confirmation has been sent and the remaining balance has been charged, cancellations are subject to the applicable late-cancellation terms below.

Cancellations After Final Confirmation

Cancellations made after the final confirmation has been sent and the remaining balance has been charged are subject to a 100% cancellation charge of the remaining balance.

This policy reflects the fact that, at this stage, the chauffeur’s time and transportation resources have been specifically committed to the reservation and may no longer be available to another client.

Same-Day Cancellations

Cancellations made on the day of service after the remaining balance has been charged are considered late cancellations and are subject to the full remaining balance.

No-Shows

If a passenger fails to appear for a scheduled pickup and does not communicate with The Chauffeur Ladies, the reservation will be considered a no-show and the full reserved fare will be charged.

For airport arrivals, our separate airport wait-time and no-show procedures apply.

Flight Delays and Airline Cancellations

For airport pickups, flight delays do not constitute a cancellation. Flights are monitored whenever flight information has been provided, and the chauffeur will adjust to the actual arrival of the flight in accordance with our airport pickup and waiting-time policy.

If an airline cancels or significantly changes a passenger’s flight, please contact The Chauffeur Ladies as soon as possible. We will make every reasonable effort to reschedule the transportation when possible.

Changes to Reservations

Requests to change a pickup time, location, passenger count, or other reservation details should be made as soon as possible and are subject to chauffeur and vehicle availability.

A change that cannot be accommodated may be treated as a cancellation and rebooking.

Special Events and Extended Reservations

Certain reservations, including weddings, special events, multi-day transportation, large groups, or reservations requiring special vehicles or dedicated chauffeur time, may have different cancellation requirements. Any special cancellation terms will be disclosed to the client at the time of booking.

How to Cancel

All cancellations must be communicated directly to The Chauffeur Ladies by phone, text, email, or through the original booking method.

The cancellation time is based on the time the cancellation request is received by The Chauffeur Ladies.

By making a reservation, the client acknowledges and agrees to this Cancellation Policy.